IBM SmartCloud Foundation is a set of technologies for building and managing virtualized infrastructures and private and hybrid clouds. Together these technologies can help build a fully functional cloud management system that aids business transformation and new service delivery. Individually, these technologies can help nearly any cloud project make quick and incremental progress towards a longer term cloud strategy.
Service and IT asset management and process automation across the organization.
IBM® Service Delivery and Process Automation software gives you the visibility, control and automation needed to provide quality service delivery, addressing all stages of the service lifecycle.
Tivoli® Service Delivery and Process Automation software offerings provide a complete solution, automating the full lifecycle of service requests, incidents and trouble tickets from their creation through to the environmental changes they produce. Tivoli software is integrated to capture incoming requests, incidents and problems; route them to the correct decision-makers; and expedite resolution with enterprise-strength server and desktop provisioning tools. They do this while keeping an accurate record of all the configuration items in a federated management database and a real-time picture of the deployed infrastructure – matching hardware and software services with the business needs they fulfill.
By automating change, configuration, provisioning, release and asset management tasks, IBM Service Delivery and Process Automation software and services help reduce cost and eliminate error.
Common process automation platform combines asset and service management in one environment
IBM Service Delivery and Process Automation products leverage a common process automation engine. This engine is unique in its ability to:
- Provide a self-service portal interface for reservation of computer, storage, and networking resources.
- Automate provisioning and de-provisioning resources.
- Increase availability of resources with real-time monitoring and energy management.
- Combine asset and service management into one environment.
- Deliver a federated configuration management system.
- Provide advanced business process management and integration with other Web-based tools.
- Offer full end-to-end management views of business applications.
With the implementation of IBM service delivery and process automation software solutions, clients can expect to improve the efficiency and effectiveness of IT, enable greater convergence of technology and business processes, and see results in areas like mean time to repair, service quality, and customer satisfaction.
With Tivoli You Can…
- Optimize efficiency and accuracy of Service Delivery by automating best practices for common tasks, service requests, incident reports, and change and release management
- Lower cost of management and compliance by discovering and tracking all deployed resources and their configurations, and matching them against established policies.
- Improve productivity by giving users direct access to a catalog of automated service requests
- Improve customer satisfaction through higher availability of critical business applications
- Help control energy consumption in the data center by managing workloads and the provisioning/deprovisioning servers to meet SLAs.
- Dynamically deploy, manage, secure and retire physical and virtual servers, clients and applications according to users’ needs & organizational guidelines
- Improved resource utilization, resulting in 50% decrease in need for new additional equipment.
- Labor savings of 10-20% (reduced man-hours due to task automation and software distribution)
- Increased productivity of supported services by 10-25%
- Improved success rate for change and release deployments by 10-30%
- 10-20% reduction in deployed application rollbacks
- 84% reduction in time taken to inventory physical and software assets
- IT staff cost savings of $120 per PC/device/year through use of Packaging Tools and Automated Software Distribution
- Reduced labor cost of 10-40% to maintain multiple configuration databases
- IBM Service Delivery Manager
Enables businesses to rapidly implement a complete service management solution within a private cloud computing environment. Delivered as a pre-integrated software stack and deployed as a set of virtual images, it allows automated IT service deployment and provides rapid self-service provisioning, resource monitoring, cost management, and high availability of services in a cloud.
- IBM Tivoli System Automation Application Manager
Designed for high availability and disaster recovery solutions, providing the ability to automatically initiate, execute, and coordinate the starting, stopping, restarting and failing over of applications running in heterogeneous and virtual IT environments.
- Tivoli Provisioning Manager
Provides automated provisioning, improved resource utilization and enhanced IT service delivery.
- Tivoli Change and Configuration Management Database
Provides an enterprise-ready platform for storing deep, standardized data on configurations and change histories to help integrate people, processes, information and technology.
- IBM Tivoli Service Request Manager
Enables service efficiencies, reduces disruptions, streamlines service desk operations, improves customer satisfaction, and reduces costs by unifying key service support and asset management processes.
- IBM Tivoli Workload Scheduler
Enables automated workload management and monitoring across the enterprise, featuring a single console, self-healing capabilities, real-time alerts and reports.
- Tivoli System Automation
Protects business and IT services with end-to-end high availability, advanced policy-based automation, and single point control for heterogeneous environments.
Management and monitoring of application, middleware, server, and network environments for dynamic IT infrastructures.
Efficiently manage the cloud
In a 2012 IBM global study, CEOs ranked technology as the #1 factor impacting their organizations. And 90 percent of those CEOs viewed the cloud as critical to their plans. But as organizational demand for cloud services increases, so do the operational costs and the business risks. If managed incorrectly, this can result in revenue losses, performance degradation and more.
Monitoring and performance management solutions from IBM help you manage the cloud effectively. IBM monitoring and performance management solutions are designed to lower hardware and software costs and minimize performance risks by:
- Providing insight into current and future workload capacity to allow for better capacity planning and more efficient consolidation and migration plans.
- Monitoring operating systems and applications running in heterogeneous environments―including multiple hypervisors―to improve performance, keep applications available and speed troubleshooting.
- Optimizing application performance on the cloud to maintain high productivity.
- Dynamically scaling applications with business needs to allow for peak loads.
Deployment and orchestration of virtual and cloud environments across the service delivery lifecycle.
Accelerate cloud service delivery
Organizations are increasingly turning to the cloud to accelerate the delivery of services and simplify the management of virtualized environments. But the cloud introduces new challenges. Provisioning workloads, controlling image sprawl and managing application deployment become much more complex in virtual and cloud environments.
Cloud provisioning and orchestration solutions from IBM are designed to reduce the IT management complexities introduced by virtual and cloud environments. This accelerates cloud service delivery allowing the enterprise to quickly respond to changing business needs―all while reducing operational costs in a heterogeneous hypervisor and hardware environment. IBM cloud provisioning and orchestration solutions do this by helping you:
- Optimize the virtual environment with market leading high-scale, low touch provisioning technology and rich image lifecycle management.
- Orchestrate services across the datacenter using a single extensible, integrated platform.
- Implement an open, interoperable cloud platform with optimized applications and tools.
Cloud management with the added value of choice and automation above and beyond provisioning of virtual machines
IBM SmartCloud Enterprise+ is a fully managed, security-rich and production-ready cloud environment designed to ensure enterprise-class performance and availability. SCE+ offers complete governance, administration and management control along with service-level agreements (SLAs) to align your specific business and usage requirements. Multiple security and isolation options built into the virtual infrastructure and network keep this cloud separate from other cloud environments.
Transform and automate the provisioning of dynamic workloads using cloud services.
- Virtualization built into the Power platform, not bolted on, ensures optimal utilization of resources, efficiency, security and Enterprise Quality of Service for mission critical and compute intensive workloads
- Scalability and resource elasticity improves workload availability and performance
- Automated management, provisioning and service delivery decreases deployment times and increases flexibility and agility for faster responsiveness to changing business demands
- Self-service portal and standardized service catalog provide consistent, reliable and responsive service delivery for improved customer satisfaction
- Insight into resource utilization provides cost transparency and empowers IT organizations to direct costs back to the business.
As the world changes and IT plays an increasingly critical role, all types of organizations, businesses, and governments are seeking to transform the way they deliver IT services and improve operational efficiency so they can quickly respond to changing business demands. Cloud computing can improve asset utilization, workload optimization and service delivery while reducing complexity and delivering superior IT economics.
Traditional IT Infrastructure presents challenges on many levels. It is typically:
- Composed of silos that lead to infrastructure disconnected from the priorities of the business
- Static islands of computing resources which result in inefficiencies and underutilized assets
- Struggling with rapid data growth, regulatory compliance, information integrity and security concerns—all while trying to control continuously rising IT costs
- Inflexible in the face of rapid, unprecedented changes in markets, service demands and stakeholder expectations
As a result of the challenges traditional IT infrastructures are facing, organizations are looking towards a Smarter Computing infrastructure to meet the demand for a service delivery model that enables growth and innovation while lowering overall IT costs. A cloud computing environment built with IBM® Power Systems™ helps organizations transform their data centers to meet these challenges. Power Systems cloud solutions:
- Deliver an integrated virtualization foundation for uncompromised efficiency, maximum utilization, and the ability to scale up or down in line with business needs
- Address the information challenge by delivering flexible and secure access to critical information where it is needed and meets the highest standards for risk management and compliance mandates
- Redistribute the IT budget through advanced virtualization, automation and datacenter analytics
- Utilize flexible delivery models to greatly simplify IT service delivery while providing enterprise QOS capabilities including continuous application availability, optimized performance, more scalability and enterprise-class security
IBM Power Systems cloud solutions can help customers quickly build a powerful, dynamic, and efficient cloud computing environment enabling them to reduce IT costs, improve service delivery, and foster business innovation.
Automate backup and restore, centralize storage management and ensure efficient movement and retention of data.
Benefits of VDI ( Virtual Desktop Infrastructure )
If your organization is interested in optimizing its workstation requisition and maintenance routine, it should consider adopting a virtual desktop infrastructure (VDI). VDI is the practice of hosting workstation operating systems and applications on a server. Users can access the “virtualized” operating systems and applications from thin clients, terminals, workstations, tablets, smart phones, etc., as long as the devices can connect to the host server. Because the operating systems and applications are “virtualized” they can be accessed by devices running on different operating systems such as Android, Linux, Microsoft, etc.
Depending on the nature of your organization’s IT infrastructure and on the VDI solution that your organization chooses to implement, it can take advantage of a great number of benefits. VDI solutions typically have unique features that will appeal to specific organizational needs, but most VDI solutions will, at the least, provide the following benefits:
- Quick and easy “workstation” provisioning: Once your organization’s IT team has created a virtualized workstation with an operating system, applications, and security configurations, the virtualized workstation can be used as a template that can be reproduced any time a user needs a new workstation. Copying a template to create workstations as needed can save time and allow users to be productive instead of waiting around for your IT staff to build a computer, install software, and patches.
- Centralized patch management: Patch management is always an IT nightmare. While some programs like Microsoft Windows and antivirus can be configured on individual workstations to auto-update, other applications like Java have to be manually downloaded and installed. With a VDI solution, because all machines are hosted on one server, it is easy for your organization’s IT staff to ensure that all patches are updated in a timely manner.
- Standardized security configurations: Because new security threats are discovered every day, your organization’s IT staff likely spends a lot of time updating security patches and maintaining standardized security settings on individual workstations. With a VDI solution, the IT staff can quickly update security patches to all virtualized workstations and ensure that security settings are standardized on all virtualized workstations.
- Secured data: With a VDI solution, sensitive data is secure because all workstations are virtualized and hosted on servers or hosted data centers. Sensitive data can be created and worked with from numerous computing devices, but it will never reside on the device since the host server houses the virtualized workstation and provides the operating system, applications, data, and processing power. In the event that one of your organization’s laptops, tablets, or smartphones is lost or stolen, your organization won’t have to worry about data exposure because the data is not stored on the devices.
- Anywhere access of virtualized workstations: If your organization adopts a VDI solution, it will realize increased productivity because users can access their virtualized workstations from home, work, or vacation from many computing devices such as smart phones, tablets, and laptops. Users can safely use personal devices like home computers to access sensitive organizational data because virtual workstations are isolated from the personal devices hard drives.
Your organization can realize many benefits from adopting a VDI solution from a reputable vendor such as VMware or Microsoft. To learn more about VDI in general, or to discover how a VDI solution can benefit your organization, please contact the VDI experts at All Covered.
Cloud readiness assessment, ROI and migration strategies should be clear as you embark on the cloud journey. IBM offers a host of services such as IBM Strategy and Change Services for Cloud Adoption (US) and IBM Strategy and Design Services for Cloud Infrastructure (US) to help clients develop a cloud roadmap.
Assess and build a security roadmap with IBM Professional Security Services – cloud security assessment (US) and cloud security strategy roadmap (US).